Terms & Conditions
Queensberry Bay Holiday Park

Terms & Conditions 2008 - pampering@powfoot

1. The term “Spa” means the Spa facility as a whole and includes the pool spa, hot tub, sauna, the spa building and any other facilities included therein.
2. This is a private hire facility. We do not have life guards on duty and you are solely responsible for your own behaviour and safety and for that of any guests in your party, whilst using our Spa.
3. We would draw to your attention the safety notices on the walls of the Spa.
4. Please see the Safety Considerations regarding medical complaints.
5. Bookings and deposits. Bookings are subject to availability and we recommend booking early to avoid disappointment. Payment is required on booking for all sessions other than a weekday daytime relaxer. Bookings can be made via our pampering desk on 01461 700208 open daily 9am to 4pm.
6. Cancellations. We do not offer cancellation insurance. Except in exceptional circumstances and at our complete discretion, no refunds will be given for the cancellation of any booking due to take place less than 24 hours from the point of cancellation. Bookings may not be transferred to any third party without our prior written agreement (see also below re security).
7. Opening hours. The hours of each session are specific and are not flexible. We reserve the right, where necessary, in emergencies or for the purposes of repair or maintenance, to alter these hours. We will do all we can to notify you of any changes in advance of your booking.
8. Groups. We cannot accept bookings from or for groups of under 18s. Single sex groups of more than 2 people and any groups under 25 will only be accepted with our prior written agreement - please check when booking.
9. Children. Children under 10 may not use the hot tub facilities at any time. Children over 10 may use all the facilities so long as they are under the constant supervision of an adult on a ratio of a maximum of one adult to three children. These children remain the responsibility of the named adult at all times.
10. Charges. Our normal rates are based on the hire of the unit itself, with a maximum of 4 guests per unit, and with one vehicle. Extra charges are made for additional vehicles, additional guests (maximum numbers apply - please check) and for specific packages.
11. Special rates. We offer special rates to residents of the Holiday Park and to those staying on the Park in either a touring van or letting unit. These rates may not be transferred or the booking itself sub-let.
12. Discounts. We offer a discount of 20% on standard sessions where the party consists of just 2 adults. If this discount has been given or taken in error, the balance of the let will become payable immediately on discovery. We also offer a 10% Easy Access discount under the Easy Access scheme (or local equivalent). Evidence of entitlement must be provided. These discounts do not apply to all sessions - please ask for details – and in particular do not apply to concessionary rates (Quiet Corner / Have a Go / Residents Relaxer) or to groups of more than 4.
13. Food and drink. Herbal tea and mineral water are freely available in the Spa. You may not consume any food or drink (including sweets) in the Spa (including the spa building) other than that provided by us.
14. Electrical equipment. You may not take into the Spa building or use in the Spa building any electrical equipment not provided by ourselves.
15. Smoking. The Spa is strictly non-smoking.
16. Pets. No pets are allowed in any part of the Spa building. They also may not be tied up outside or left to wander the area. If you have a pet and want to use the Spa, please leave your pet at home!
17. Cameras. For your safety and security CCTV operates on the Park and in the Spa building.
18. Check in and security. You are required to check in and register prior to your session. Only the person named on the booking form may check in. Access to the Spa will be denied where the person so named is not available to check in. That person is responsible for the booking, for the behaviour of the party as a whole and for the repair or reinstatement of any damage occasioned to our property in the course of your session. The person so named may not leave the Spa building before their guests.
19. Late arrivals. Sessions are booked on a strict time basis and if you are late you will lose some of your own time in the Spa - we are not able to extend your stay to compensate.
20. Leaving the Spa. We ask you to ensure that you vacate the unit promptly by the due time so that we can prepare the unit for the next guest and so that the next guest can enjoy his allotted time. Please ensure that you leave the Spa quietly so as not to disturb or annoy other users of the park.
21. Damage. Any damage to the Spa or facilities or other accident or injury must be reported to us immediately.
22. Noise. We ask you to keep noise to a minimum, especially outside in the hot tub.
23. Hair and dress. We require all guests in the Spa to dress in a manner appropriate to the activity being engaged in. Long hair should be tied back and care should be taken not to block the filters or vents. We recommend the use of bathing caps at all times.
24. Behaviour. Users of the Spa may not run, jump or dive in the Spa building or facilities. We operate a zero tolerance policy towards rowdiness, rudeness and aggression of any kind. We reserve the right at all times to refuse entry to the park or Spa, or to remove from the park or Spa any guest or party whose behaviour has caused us, our staff or our other guests concern. Such notice will be verbal and you are required in this case to leave the park immediately.
25. Liability. The company can accept no liability for accident, injury or misadventure. Guests are responsible for making their own insurance arrangements in respect of injuries suffered by them or their guests or to any third party.
26. Complaints. We take the running of our business very seriously and we want to hear from you if you have any comments, good or bad, or recommendations for improvements. We can only improve if we listen to what our guests actually want! If you have a complaint or other comment - or even praise! - please ask to see Wendy Stevens, who will take the matter forwards.