We are a family run caravan park on the coast in Scotland, just half an hour from Carlisle and specialising in total relaxation breaks.
Wigwam Holidays
Terms & Conditions for Wigwam Stays at Queensberry Bay Holiday Park ...
Our Commitment - we aim to:
- Provide a haven for wildlife and stressed-out guests alike,
- Give a warm welcome,
- Provide stress free accommodation to all our letting guests,
- Make routine noise on the park (grass cutting, strimming etc) wherever possible only within set hours (10am to 4pm on weekdays),
- Deal with any issues, complaints or recommendations promptly and courteously.
You can expect us to do our utmost to abide by these objectives.
In return, we ask our guests to act in a courteous manner at all times to our staff and other guests and we do not tolerate rudeness or abuse of any kind. We also do not tolerate rowdy parties, groups of children wandering the park or anything that disturbs the peace and calm of the park, our guests or our residents.
Terms & Conditions for our Letting Units - Self Catering Wigwam, Caravans and Holiday Homes
- Bookings & Deposits. All letting must be booked & paid for in advance. Deposits are as follows:
· Booking made more than 4 weeks before the start of you holiday - 50% deposit at booking & balance due 4 weeks before the start of your holiday
· Booking made less than 4 weeks before the start of your holiday - payment in full at time of booking.
Minimum stays: - 3 nights weekend, 4 nights midweek. - Cancellations & Refunds. We do not offer cancellation insurance. You can cancel your booking at any
time subject to the following:
· Cancellation less than 7 days before the start of your holiday - no refund
· Cancellation more than 7 days but less than 14 days before the start of your holiday - 50% refund
· Cancellation more than 14 days before the start of your holiday - refund in full after deduction of £5 admin charge.
· Please note that refunds are not negotiable.
Depending on availability we can also carry forward a booking to a date later in the current season if you wish. This may result in a higher or lower charge where you move between season dates. Bookings may not be carried forward between years. No admin charge will be made in this case. - Charges. Our rates are based on the hire of the unit for up to 2 guests and with one vehicle. Extra charges are made for additional vehicles (maximum 2 vehicles per unit), pets where applicable - see below - & for additional guests.
- Smoking. All our units are strictly non smoking. We charge and report anyone found to have been smoking in our units.
- Numbers. The Derwent sleeps 2 in a double bed. Our other units sleep up to 4. Sorry, but we cannot accommodate larger groups.
- Discounts. We offer great rates for mini breaks on all our letting units.
- Groups.
We can accept individual bookings for up to 2 associated parties. “Associated” in this context means any form of friendship
or previous acquaintance as well as family members. Bookings for more than 2 parties cannot be accepted. Single sex groups of
more than 2 people and any groups under 25 will be accepted only with our prior written agreement - please check when booking.
This rule is here for a reason - please respect it. - Vehicles. We are unable to accept any commercial vehicles on the park, with or without trade advertisement. We also are
unable to accept any go-peds, mini mopeds, scooters, scramblers, quad bikes or other motorised, off-road, toy or farming vehicles.
Our park is covered by RTA legislation and the same laws therefore apply here as on the open road. - Cycling. This is a great spot for cycling & we are on the SUSTRANS 7 route. Please do however ensure that you and any of your party are acquainted with the Highway Code and aware of the dangers of cycling on & off the main highways - and see above re RTA.
- Arrival. Barring emergencies your unit will be ready for you by 4pm. If we’re ready sooner than that we will check you in sooner, so do ask if you arrive early. Only the person named on the booking form may check in. Access to the unit will be denied where the person so named is not available to check in. That person is responsible for the booking, for the behaviour of the party as a whole and for the repair or reinstatement of any accidental damage occasioned to our property in the course of your stay.
- Departure. Please ensure that you check out by 10am on the morning of departure. We can sometimes extend this time by prior agreement, and depending on other bookings. Keyfob deposits will be refunded when the key and fob are returned intact at check out. Any amounts owed to the park will be deducted from this deposit. If you choose to leave early and the office is closed please place the keys in the letter box alongside the reception. Please call us on the day of departure to tell us you have done this. Your refund will be paid by cheque within 5 working days to the name and the address on your booking form.
- Check in and security. Check in and security. Check in must be before our park office closes. Our current opening hours are:
- Monday - Thursday, 9am to 8pm
- Friday & Saturday, 9am to 9pm
- Sunday, 9am to 7pm
We have a barrier system in place and if you arrive after the offices are closed and the barrier is down you will not be able to get onto the park until the next morning. We can usually arrange a late check in - which is any time after the office has closed (please check when booking) - and this costs £25 and must be booked in advance. Our prices are lower off season precisely because we are not fully staffed! - Keys and keyfob. At check in you will receive your accommodation key & also an electronic security fob. A deposit for the key and fob of £20 will be charged on booking. The fob will allow you access to the laundry & onto & off the park. Unless it is extended for some reason your keyfob will automatically switch off at 10am on the expected day of departure.
- Tides. We are situated right on the shores of the Solway Firth and the tide can be treacherous. Please make a point of reviewing the tide times (on our shop window) and make sure that you are always within sight of the shore. Please ensure that no children in your party are allowed to wander away from the shore unsupervised.
- Behaviour. We have a strict code of behaviour on our park - which doesn't suit everyone - and operate a zero tolerance policy towards rowdiness, rudeness and aggression of any kind. We do not allow the use of firearms, weapons or illegal substances in any form. By booking with us you are undertaking to adhere to our code of behaviour. We reserve the right at all times to refuse entry to the park, or to remove from the park any guest or party whose behaviour has caused us, our staff or our other guests concern. Such notice will be verbal and you are required in this case to leave the park within one hour or such shorter time as we think fit .
- Children. We welcome well behaved children and parents onto our park, but there is little here for children to do. As a result we do not hold out our park as being suitable for anything but the youngest of children - and then only with constant parent or guardian supervision. We have a strict code of behaviour for children of all ages - please see our notice board. For safety reasons, any child found wandering the park alone at any time will be returned to his base and the party asked to leave the park.
- Pets. We can take dogs BUT NO OTHER PET in letting units. A set number of dogs are welcome in specific units - please check on booking. If you bring a dog we ask that you keep it under control, do not allow it to wander the park alone and clear up after it.
- Noise. We require noise to be kept to a minimum, especially after 9pm. This includes shouting by children or adults, barking dogs, the playing of instruments, radios etc or general chatter that might disturb your neighbour.
- Fires and barbecues. We do not allow any fires whatsoever on the park. You may use a commercial disposable barbecue. Please make sure you dispose of it properly in the bins provided.
- Ball games and kite flying. Ball games and kite flying are only permitted in the football field or on the shore. We do not allow ball games or kite flying of any sort in or around the caravans as this may disturb your neighbour and / or damage their property. We do not allow the flying of flags of any kind.
- Complaints. We take the running of our park very seriously and we want to hear from you if you have any comments, good or bad, or recommendations for improvements. We can only improve if we listen to what our guests actually want! If you have a point you wish to raise at any time, please ask to see Cathy Grant or Nicola Templeman, who will take the matter forwards.
These Terms & Conditions: are also available as a PDF download to read and print download the Wigwam terms & conditions (Adobe PDF,121kb)
